Privacy Policy

Ev Church (Auckland Evangelical Church Trust) is a community of Christ-followers across Auckland. We value the trust you place in us when you share personal information. This policy explains how we look after that information when you visit our website, come along to church or take part in our ministries and activities.

Providing personal information is generally voluntary. If you do not provide information we need, we may be unable to respond to a request, register you for an activity, provide pastoral support or process a gift.

Depending on how you engage with us, we may collect:

• Your name, contact details, account identity and communication preferences

• Information you provide for events, groups, serving and other church activities

• Prayer requests, pastoral-care information and other ministry information

• Giving information such as the amount, fund, frequency, start date, giver reference and payment status

• Messages, feedback, privacy requests and complaints

• Technical and usage information such as page visits, device and browser details, approximate location, session identifiers and error information

We use personal information to:

• Provide church activities, pastoral care and member services

• Communicate about services, events, groups and ministries

• Process and reconcile gifts and manage recurring giving instructions

• Operate, secure, monitor and improve our website and systems

• Respond to enquiries, feedback, privacy requests and complaints

• Meet our accounting, safeguarding and other legal obligations

We do not sell or rent personal information. We use service providers to operate our church and website. Information is shared only where needed for the relevant service. The locations below describe where information is primarily stored or processed based on our current configuration and each provider’s published information. Our main providers include:

Some providers may store or process information outside New Zealand. We select providers with appropriate privacy and security arrangements and remain responsible for information processed on our behalf. Some providers may also process information under their own privacy terms when performing independent functions such as payment processing.

We use your name and contact details to identify you and associate your giving with the appropriate church relationship record. We retain the gift and provider information needed for receipts, reconciliation, recurring instructions and accounting.

Payment providers and your bank handle card details, online-banking credentials and bank authentication as applicable. Ev Church does not receive or store your online-banking password or full card details.

Google Analytics measures general use of non-sensitive public pages. It is disabled on sensitive journeys such as sign-in, member, giving, contact and pastoral-care pages.

Google Maps Platform displays campus maps and may load public rating and review data from Google when you view a campus page. Google processes these requests under its Terms of Service and Privacy Policy.

PostHog helps us understand website use, diagnose errors, manage feature rollouts and review eligible session replays. Form-control values are masked, and PostHog capture is paused while the giving experience is open. When you are signed in, approved analytics may be associated with your member identity so we can provide and support the appropriate experience.

Better Stack helps us monitor service health and investigate operational errors. We limit logs to information needed to operate and secure our services and do not intentionally log form contents, bank credentials or full card details.

These services may use cookies or similar browser storage to recognise a session, remember settings and measure website use.

We use appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. These include access controls, multi-factor authentication, encryption in transit and at rest, secure providers, monitoring and backups. No method of storage or transmission is completely secure.

We retain personal information only for as long as needed for its purpose and our legal obligations. Donation and accounting records are generally retained for at least seven years. Temporary and test records are deleted or anonymised when no longer needed. Some church relationship, pastoral, safeguarding, dispute or legal-hold records may need to be kept longer.

You may:

• Ask to access the personal information we hold about you

• Ask us to correct information that is inaccurate or incomplete

• Ask us to delete information where we are not required to retain it

• Unsubscribe from optional email communications

• Raise a privacy question or complaint with us

If we cannot resolve a privacy complaint, you may contact the Office of the Privacy Commissioner.

We may update this policy when our practices, providers or legal obligations change. We will publish the current version and revision date on this page.

To exercise your rights or ask a privacy question, please use our contact page.